• What we do
• Making work better
• Improving public services
  • New Zealand
  • Oxfam
  • World Bank
  • South African Transport and Allied Workers Union
• Promoting sustainable development

Improving public services

Improving public services means involving workers and users to increase economic and social value. We do that by helping clients and partners to:

• organise workforce involvement to improve productivity and quality
• involve community and civil society organisations in governance
• develop learning organisations for sustainable change.

Here are some example projects:

• As part of a DFID project we worked with South Africa's dockers to identify how to improve jobs and producivity in the country's ports. More
• For the New Zealand government we did a study of how to improve public service productivity through workplace democracy. More
• OxfamGB commissioned us to analyse public management in the poorest countries, with national case studies of education and health care. More
• The World Bank commissioned us to study how to improve public service outcomes by invovling both workforces and community-based organisations. More