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The Buurtzorg Academy
How we can support your organisation make the transition to self-organised teams (2017)

Learning from Buurtzorg: How ZorgAccent & Amstelring Wijkzorg improved services, jobs and finances
This report details how two Dutch social care providers made the change from top- down control of their staff to self-managed team work, with the support of their exemplar, Buurtzorg Nederland. It explores why they did it (page 2); the vision they followed (p.3); the savings they made (p.4); how they got started (p.6); the impact on staff (p.7); the ground rules followed by self- managed teams (p.10); the roles of IT (p.11), training (p. 12), admin support (p.13), coaches (p.14), and leadership (p.15). The report concludes with sections on evaluation (p.17) and communications (p.18). (2016)

Data, dialogue and development
In 2013 Public World published a report, Discrimination by Appointment, showing evidence that black and minority ethnic (BME) applicants for jobs in the National Health Service (NHS) were less likely than white applicants to be shortlisted and less likely to be appointed even if they were shortlisted. Combined with other evidence, this galvanised NHS England to take action, resulting in the introduction from 1 April this year of a mandatory Workforce Race Equality Standard. This report of a presentation by Public World managing director Brendan Martin explores the evidence of racial discrimination in the NHS and discusses the challenge of culture change it demands. It concludes with an outline of the services Public World offers to NHS employers to support them in addressing the challenge. (2015)

Putting Patients First: Practical guidance for healthcare staff
A special edition of Public World's Duty of Care handbook for Unite the Union, Putting Patients First was published early in 2014 by the union and is available from its bookshop, priced £15 for Unite members and £25 for others. Unlike the original version, which was restricted to England in its scope, Putting Patients First covers the whole of the United Kingdom. It is focused particularly on Allied Health Professionals, and packed full of practical advice about how healthcare staff can use professional codes, employment contracts and legal protections to exercise their right to put patients first. This has never been more important at a time when budgets are coming under increasing pressure, many hospitals have staff shortages and some have organisational cultures that discourage staff from raising concerns. If your organisation would be interested in a special edition of the handbook, please contact us. (2014)

Staff involvement to improve employee engagement, service quality and resource use
This report, commissioned by NHS Employers, explores international experience of staff involvement processes to improve employee engagement, service quality and resource use in health care services. It discusses the relationships between staff involvement, employee engagement and organisational performance, drawing on published literature yielded by brief online and journal searches of articles in English. It also draws on Public World’s own experience and primary research in several countries. (2013)

The Best Workplace
Improving service quality, resource use and job satisfaction in health and social care through a systematic and trained approach to staff involvement (2013)

Discrimination by Appointment
Black and minority ethnic applicants for positions in the National Health Service in England are significantly less likely to be appointed than white applicants, our research data suggest. Our research indicates there has been little improvement over the past five years. Even more worrying is that appointments to management positions in NHS England, the new agency now running NHS, are even more racially skewed, according to our analysis of their own data. We urge NHS trusts to engage in discussion with their staff about what is going on, and to develop action plans to tackle it. (2013)

Staff involvement to improve the NHS
The Francis Report into care failures at Mid Staffs NHS Trust in England ran to more than 2,000 pages and 290 recommendations, but for Public World its core message was in paragraph 1.118: “The patient must be first in everything that is done: there must be no tolerance of substandard care; frontline staff must be empowered with responsibility and freedom to act in this way under strong and stable leadership in stable organisations.” With the participation of NHS Employers, in May 2013 we held a roundtable in Westminster to explore what this means in the NHS and the potential contribution of The Best Workplace methodology, which Public World is introducing in Britain in partnership with the Swedish social enterprise, Alamanco. This is a report of the event. (2013)

Pooled Funding to Support Service Delivery: Lessons from Fragile and Conflict-Affected States
Report of a research project commissioned by the UK Department for International Development (DFID) and led by Public World director Stephen Commins (2013)

Fair Trade Internships: Supporting charities, NGOs and socents to improve policy and practice
Volunteering is the lifeblood of charities and NGOs, and of many social enterprises too. But has the voluntary principle morphed into unfair employment practice via the internship system? Many non-profits and socents have become dependent on a supply of free enthusiastic graduates competing to get their feet on to career ladders. How can this system become fairer while safeguarding valuable work experience and rehabilitating genuine voluntarism? Our workshop in April 2013 explored these issues, and this is a report of the discussions. (2013)

The Duty of Care of healthcare professionals
Practical advice on the duty of care of healthcare professionals and their employers and what we must do to help protect patients and staff. By Roger Kline with Shazia Khan (2013)

The World Bank and Jobs: a significant departure or business as usual?
The World Bank Group invests nearly $50 billion per year in development projects in middle and low income countries. Those investments are supposed to be justified in terms of the institution's three-word mission statement, 'help reduce poverty'. Its annual flagship publication takes a key development theme each year, and this year it is summed up in the report's title, 'Jobs'. Will it help to produce jobs that help reduce poverty? (2013)

Jobs and development
The World Development Report is the World Bank’s flagship annual publication, and this year’s theme is expressed in the simple one-word title: Jobs. This document is our initial rough and ready first response to the report, which was published on 1st October 2012. It is based on its overview chapter only. (2012)

Lack of transparency puts health service at risk
The British government's refusal to publish its civil servants' risk assessment of its health service reforms puts political risk ahead of patient risk (2012)

Wilful blindness is bad for the health
British MPs have accused media mogul Rupert Murdoch of "wilful blindness". Does Britain's Secretary of State for Health suffer from the same failing? Public World associate Roger Kline says it is time for the country's National Health Service to learn some lessons about the relationship between workplace rights and responsibilities. (2012)

Ethics and Interns: dilemmas for social enterprises and charities
Young people need work experience. Social enterprises and charities need volunteers. But are cash-strapped organisations taking advantage of the fact that some young people are willing and able to work for nothing? And what is that doing to their integrity? Our report doesn't have all the answers, but it does ask 15 questions we think you should ask. (2012)

Job creation, decent work and the IMF
The World Bank's Doing Business Report has dropped the controversial Employing Workers Indicator from its annual rankings following objections from the International Labour Organisation. Yet the International Monetary Fund is still publishing papers that promote lower labour standards. Conor Cradden critiques two new working papers that claim more jobs means worse jobs. (2012)

Jobs and labour markets in developing countries: policies and priorities for a sustainable future
Commissioned by Voluntary Services Overseas, the world’s leading independent international development organisation working through volunteers to fight poverty in developing countries, this paper by our associate consultant Steven Miller outlines and discusses the range of challenges and approaches to meeting one of the key social sustainability challenges of our times. (2012)

Jobs and livelihoods in developing countries: Donors, NGOs and the micro-macro linkages
Commissioned by Voluntary Services Overseas, the world’s leading independent international development organisation working through volunteers to fight poverty in developing countries, this paper by our directors Stephen Commins and Brendan Martin explores a range of political economy issues that affect job creation, livelihoods and decent work, and discusses how they find expression in the activities of international institutions and NGOs. (2012)

Community Participation in South Asian sanitation
Sanitation remains the poor relation of development, and South Asia lags behind the rest of the world. Here Aarti Daryanani argues that more community participation in infrastructure projects is key. (2012)

Jobs in developent: what will the World Bank say?
The World Bank’s 2013 World Development Report, in production now, has the simple working title Jobs. What will it say and whose voices will influence it? (2011)

Decent work for all: time for a new approach?
With core labour standards and employment rights still denied to so many, it is understandable that the global union movement focuses on the basics of the decent work agenda. But the Arab Spring has demonstrated the powerfully unifying and motivating force of the struggle for democracy, and unions -- already inspired by its spirit -- could learn more from that. To transcend the incremental gains already being made and bring about a paradigm shift, they need to focus on what seem to be the loftier goals of the Decent Work Agenda, to democratise workplaces, as an essential part of the means to achieving more secure jobs and social protection. (2011)

Voluntarism and Public Service: Learning from the world’s best pre-schools
How political and practical interaction between the local state, civil society organisations and service users have produced world class services -- and sustained their improvement. (2011)

Cutting costs and improving public services in Sweden
How a union showed employers that mobilising the knowledge of their workers could boost quality and productivity (2011)

Challenges for workers in Bogotá‘s Transmilenio
Case study of labour issues in the development of Bogotá's Bus Rapid Transit system, Transmilenio, prepared for Public World's Decent Development project planning seminar in London in 2010, with the support of FNV Mondiaal. (2010)

Desafíos para los trabajadores en el Transmilenio de Bogotá
Se elaboró este estudio de caso para informar los participantes de un taller de planificación para el proyecto “Desarrollo Decente” que Public World desarrolla en colaboración con cuatro Federaciones Sindicales Internacionales y con FNV Mondiaal. (2010)

How the railways changed the world
In a fascinating book, Christian Wolmar charts a history of the world's railways and argues that their role in economic and social development makes them the most important invention of the last millennium. (2010)

The high public price of Britain’s private railway
Originally written for an OECD seminar about regulatory reform but later updated, this article looks at how privatised companies cut their costs by outsourcing maintenance -- and how that undermined safety. (2010)

FAN - World Bank dialogue scoping study commentary
Commentary about obstacles to understanding between civil society organisations and the World Bank. (2008)

Globalisation on Wheels
Report for International Transport Workers Federation about how the World Bank’s transport policies have met the needs of transnational business. (2008)

At the Crossroads: Which way for the World Bank’s transport strategy?
Discussion of the World Bank’s then draft transport strategy document, for the Bretton Woods Project. (2007)

Can transnational corporations legally apply conditions to companies that supply them with contract
Study for ICEM of legal issues complicating the power of companies to comply with union demands for labour standards in their suppliers of outsourced workers. (2007)

EU Public Procurement Regulation and Core Labour Standards
Report of a study commissioned by the UK Department for International Development. (2007)

Academy Schools: Case Unproven
Study of then government’s plans for school reform, including chapter on the experience of US charter schools. (2006)

Partnership and Productivity in the Public Sector
Report for the New Zealand government about the role of employee engagement in improving public service productivity. (2006)

Partnership and Productivity in the Public Sector, Executive Summary
Summary of report for the New Zealand government about the role of employee engagement in improving public service productivity. (2006)

Social dialogue as an instrument of social policy
Paper for World Bank conference Development in a Globalizing World: New Frontiers of Social Policy. (2005)

The ecology of public services
The trouble with applying market mechanisms to public service organisations is not only that it can introduce competition where cooperation works better. The idea of 'mechanism' is more fundamentally flawed than the idea of the 'market' because public services are not machines. They are complex systems of relationships between living, breathing people. An ecological mindset might serve us better than an economic one in understanding how to improve them, argues Brendan Martin. (2004)

What is public about public services?
A paper by Brendan Martin commissioned by the World Bank as a background paper for the World Development Report, 2004, 'Making Services Work for Poor People' (2004)

Bahnprivatisierung durch Konzessionsvergabe
Ursachen und Auswirkungen der Privatisierungen in Lateinamerika. Ein Bericht für die Internationale Transportarbeiter-Föderation (ITF). (2002)

Järnvägsprivatisering genom Koncessioner
Upprinnelsen till och effekterna av erfarenheten i Latinamerika. En rapport för Internationella transportarbetarefederationen (ITF). (2002)

La Privatisation des Chemins de Fer à travers l’Octroi de Concessions
Origines et incidence de l’expérience latino-américaine. Rapport de la Fédération internationale des ouvriers du transport (ITF). (2002)

Privatização Ferroviária através de Concessões
As origens e efeitos da experiência na América Latina. Relatório para a Federação Internacional dos Trabalhadores de Transporte (ITF). (2002)

Privatización Ferroviaria mediante Concesiones
Orígenes y consecuencias de la experiencia en América Latina. Informe para la Federación Internacional de los Trabajadores del Transporte (ITF). (2002)

Railway privatisation through concessions: Origins and effects of the experience in Latin America
Russian translation of Report for the International Transport Workers’ Federation (ITF). (2002)

Railway privatisation through concessions: Origins and effects of the experience in Latin America
Report for the International Transport Workers’ Federation (ITF). (2002)

Privatization of municipal services: Potential, limitations and challenges for the social partners
Working paper for the International Labour Organisation. (2001)

New Leaf or Fig Leaf? The challenge of the new Washington Consensus
Discussion of the critique of neo-liberal policies by Joseph Stiglitz, who had just resigned as World Bank chief economist. (2000)

Ajuste estructural y privatización ferroviaria
La política del Banco Mundial y su puesta en práctica por el gobierno en Costa de Marfil y de Ghana. (1998)

Ajustement structurel et privatisation des chemins de fer
Politique de la Banque mondiale et pratiques gouvernementales en Côte d’Ivoire et au Ghana. (1998)

Structural Adjustment & Railways Privatisation
World Bank policy and government practice in Ivory Coast and Ghana. Comparative study of the effects of railway restructuring in two west African countries. (1998)

Strukturanpassning och Järnvägsprivatisering
Världsbankspolicy och statlig praxis i Elfenbenskusten och Ghana. (1998)

Strukturanpassung und Eisenbahnprivatisierung
Die Politik der Weltbank und der Regierungen in der Republik Elfenbeinküste und in Ghana. (1998)

The Social and Employment Consequences of Privatisation in Transition Countries
Evidence and Guidelines. Report for the International Labour Organisation, based on desk research and discussions of a course at its Turin education centre. (1998)