The Duty of Care
Download our free handbook
The Francis Report into up to 1,200 unnecessary deaths at Mid Staffordshire NHS Foundation Trust exposed a catalogue of neglect and abuse when it was published on 6 February 2013.
The inquiry also revealed a management culture in which health care professionals and other staff feel afraid to raise concerns about standards -- not least after some were punished for doing so.
Our Duty of Care service aims to support NHS staff in raising concerns about care standards and to improve the culture of the organisations in which they work.
Here you can download our Duty of Care handbook, which gives practical advice about using professional codes and employment contracts to defend the right of healthcare professionals to assert their duty of care.
We also offer research, training and consultancy services to support health and social care employers and staff unions and professional bodies in this work.
Please contact us to arrange an initial conversation about what you are aiming to do and how we might be able to help.
Disclaimer notice: the advice contained on this website is for information only and does not constitute legal advice. Each situation is unique and the information provided here is not to be relied on without also seeking advice from a competent trade union official, professional body or a qualified lawyer aware of your specific situation.
Additional online resources
Health care standards and regulation
- National Health Service constitution
- Patients Association, which runs a helpline
- National Voices, a coalition of health and social care charities in England.
- Health and Safety Executive
- TUC health and safety resources
- National Patient Safety Agency - useful data and guidance, e.g. incident decision tree
- Equality and Human Rights Commission advice on health and social care rights.
- Health Foundation materials on safety and quality improvement
- Nursing Standard campaign for mandatory nurse staffing levels
- Care Quality Commission - checks if hospitals and care services meet national standards
- Monitor - checks financial viability and leadership of NHS trusts
- Parliamentary and Health Service Ombudsman - investigates complaints
- Health and Care Professions Council guidance for health care professionals
- General Medical Council guidance on raising concerns about patient safety
- Nursing and Midwifery Council guidance on raising concerns
The Francis Report and Mid Staffs
- The Mid Staffs Public Inquiry Report (2013) by Robert Francis QC
- Evidence to the Mid Staffs Inquiry
- The first Mid Staffs Inquiry report (2010)
- Videos summarising some of the key themes from the Mid Staffs inquiry
- Cure the NHS -- the local campaign group of relatives who exposed the Mid Staffs scandal